Billing and Charity Assistance

Thank you for choosing OSF St. Joseph Medical Center for your healthcare services. To help you settle your account with us, we provide the following information divided into sections based on payment options.


NOTE: It is your responsibility to ensure your account is settled. If you have any questions about your bill or procedures outlined below, call the Patient Accounts Receivables department between 8:00 a.m. and 4:30 p.m., Monday through Friday toll-free at (309) 662-3311. We will accept cash, personal check, VISA, MasterCard, and Discover.

Participating Insurance Plans*

OSF St. Joseph Medical Center currently participates in the networks/contracts listed below.  This is intended to be used only as a reference guide.  Please contact your employer or your insurance company at the number listed on your insurance identification card if you have any specific questions about your coverage or network participation.  If you have any questions with an entry listed below, please contact Managed Care at (309) 665-5736 between 7:00 a.m. and 3:00 p.m.
 

  • Aetna 
  • Beech Street / PPO Network
  • BCBS of Illinois / PPO Network
  • BCBS PPO
  • Caterpillar
    (PPO Plan administered by United Healthcare)
  • CorVel Healthcare Corporation
  • Employer's Coalition on Health/ECOH
  • Health Alliance
  • HFN, Inc. / PPO Network
  • Humana
    (All Commercial and Medicare Replacement Products)
  • ISU Chickering
  • MultiPlan, Inc. / PPO Network
  • OSF HealthPlans, an affiliate of Humana - All Products
    (HMO, POS, QCP, Fully Insured PPO & ASO)
  • OSF Direct Access Network / DAN
    (PPO network available to self-funded employer groups)
  • Pekin Insurance / OSF Network
  • ppoNEXT / Health Star / PPO Network
  • Private Healthcare System (PHCS)
  • Qualisys
*Last Updated: September 1, 2009

Patients on Medicare

OSF St. Joseph Medical Center will bill Medicare. When we receive payment, we will then bill your secondary insurance carrier for the balance.  If payment is not made by your secondary carrier within 30 days, OSF St. Joseph Medical Center will ask you to contact your insurance company. If you do not have a secondary insurance carrier, OSF St. Joseph Medical Center should receive the balance directly from you within the 30 days.

Patients with Insurance

As a service to you, OSF St. Joseph Medical Center will bill your insurance carrier for you.  If we have not received payment from your insurance company within 30 days, you will need to contact them.  (Note: If you have not provided us with adequate information to bill your insurance company, we will bill you.)  As an additional service to you, the Admissions department at OSF St. Joseph Medical Center is available to assist you with completing prior authorization and pre-certifications with your insurance carrier(s).  To reach the Admissions office, please call (309) 661-5170.

Patients without Insurance

Payment in full is expected 30 days from the date of discharge.  If payment arrangements are needed, call us upon receipt of your first statement.  The phone numbers to call are listed below according to the first letter of your last name.


Last Names Beginning With:
Phone Numbers:
A - C
(309) 665-5944
D - Hi
(309) 665-5945
Hj - Mh
(309) 665-5946
Mi - Sc
(309) 665-5947
Sd - Z
(309) 665-5948

 

Patients Receiving Public Aid or Township Relief

After you present OSF St. Joseph Medical Center with a valid Public Aid or Township card, we will bill the Department of Public Aid or the Township office for you.

Patients served by DSC or DCFS

On the date you receive service or are discharged from the hospital, you must contact the local office of DCS (Department of Specialized Care) or DCFS (Department of Child and Family Services) and obtain payment approval.

Patients with Employment Injuries

If your employer has recognized your injury as work-related, we will bill your employer.  If payment is not received within 30 days of the date billed, we ask that you notify your employer.  If your claim is denied by your employer, we will bill you directly.

Patients with Non-Employment Related Injuries

If insurance is not involved, you are fully responsible for your hospital bill.  It should be paid within 30 days of its receipt by you.

Payment Assistance

Payment Assistance (OSF HealthCare Charity Assistance and Illinois Uninsured Discount) is available for those who qualify. Call the Patient Financial Advocate at (309) 665-5942 for information.

Online Charity Assistance and Illinois Uninsured Discount applications are available here.

Laboratory, Radiology, Anesthesia, or Emergency Services Billing Questions

If you have laboratory, radiology, anesthesia, or emergency services, you will receive a separate bill from Bloomington Medical Laboratory Physicians Group, Bloomington Radiology, McLean County Anesthesiology, or Heartland Emergency Specialists.

Frequently Asked Questions

How can I obtain an itemized statement of my account?

Itemized statements are sent upon request. Please call (309) 662-3311 option 7, leave a message including the patient name, account number, and date of service.  Patient Accounts staff will handle your request.  Please allow 10 days for receipt of the itemized statement.

How do I coordinate insurance benefits?

Coordination of benefits is performed by the insurance company  It is the patient/guarantor's responsibility to send the explanation of benefits (EOB) to the secondary insurance.